Help & support.

Open a listing near you and reserve — no payment happens in the app. You'll get a confirmation code and a pickup window to show the business.

Cash on pickup, directly with the business. Ne3meh doesn't process payments.

Cancel the reservation in the app as soon as you know, so someone else can rescue that bag. See our Reservations & no-shows policy for details.

Verification codes are sent by SMS to Lebanese numbers. Check your signal and that the number was entered correctly, then request a new code after the cooldown. If it still doesn't arrive, email us and we'll help directly.

Email us at the address below with your account phone number or email, and we'll remove your account and personal data per our Privacy policy.

Reach out through the Partners contact below or the Partner page — we'll get your business set up.