We collect only what we need to run a pickup-based marketplace and to keep both sides safe and accountable.
What we collect
- Account data — name, Lebanese phone number, password (stored hashed), and optional profile details you provide.
- Reservations — listings you claim, pickup windows, status (reserved, picked up, cancelled, no-show), and reviews.
- Location — approximate location you share or allow so we can show nearby bags (map / “near you”). You can browse without precise GPS, but results may be less useful.
- Device & usage — basic logs (app version, crash reports, IP for security) to keep the service reliable.
- Partner business data — business profile, listings, reservation dashboard activity, and contact details for onboarding and billing.
How we use it
- Create and secure your account (including OTP / phone verification).
- Show listings, process reservations, and notify you of pickup windows.
- Share reservation identity with the partner so they can hand over the bag.
- Prevent fraud, no-show abuse, and platform misuse.
- Improve the product and communicate service updates (you can opt out of marketing messages where offered).
Sharing
We do not sell your personal data. We share what is necessary with: (1) the partner business for your reservation, (2) infrastructure providers that host the app and send SMS/push, under confidentiality obligations, and (3) authorities if required by Lebanese law.
Retention & your rights
We keep account and reservation records as long as needed to operate the service and resolve disputes. You may request access, correction, or deletion of your account data by contacting us at hello@ne3meh.app. Some records may be retained where we must (e.g. fraud prevention or legal obligation).